Privacy Policy

Last updated: May 24, 2024

1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how Bibber Technologies Inc. ("Bibber") and its affiliates will gather, use, and maintain your Personal Information on the Bibber Platform. It will also explain your legal rights with respect to that information.

By using the Bibber Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Bibber Platform. Bibber will collect, use, and maintain information consistent with the Agreement.

If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.

2. General Terms

In this Privacy Policy:

Bibber may be referred to as "Bibber," “we,” “our,” or “us.”
We call a user of the Bibber Platform “User,” “Users,” “you,” “your,” “Service Seeker,” or “Service Provider,” as appropriate.
The community platform that we offer at our website (www.bibber.app and local variants) is referred to as the “Site(s).”
The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
Bibber’s Sites, Apps, and related services, information, and communications are collectively referred to as the “Bibber Platform.”
“Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

Information you provide to Bibber

Bibber collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Bibber collects include but are not limited to:

Contact Information: This may include your first and last name, postal address, telephone number, and email address.
Billing Data: Bibber does not directly collect or store your payment instrument number (such as a credit or debit card number). Instead, we use a third-party payment service provider (PSP), such as Stripe, to process your payments securely.
Identity Information: If you are a Service Provider, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.
Financial Information: To help Service Providers set up a payment account and help Service Seekers make payments to Service Providers and pay fees to Bibber, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the Bibber Platform and to ensure that Service Providers are paid by Service Seekers. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.
Promotional Information: Certain offerings of the Bibber Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Bibber Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest, or similar offering in connection with our legitimate interest in promoting our business and the Bibber Platform. To opt-out of receiving marketing communications from us, please see Section 7, Your Rights and Choices.
Employment Information: We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.
Content Information: You also may choose to send Bibber Personal Information in an email or chat message containing inquiries about the Bibber Platform, and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Bibber Platform (such as through our chat functionality).
Required Information: We require that you furnish certain information when you register an account with us in order to provide services through the Bibber Platform. For example, if you are a Service Seeker, we collect your first and last name, email address, and your postal code in order to create and administer your Bibber account. We also collect additional information in order to facilitate your booking request, such as information about the service you are seeking, the time, date, and location of the service, and Billing Data. If you are a Service Provider, we collect your first and last name, email address, mobile phone number, and postal code in order to create and administer your Bibber account and facilitate communications between you and your Service Seekers through the Bibber Platform. We also collect information about your services, rates, and skills, as well as Identity Information and Financial Information.
Third Party Information: If you registered through a co-branded version of our Bibber Platform through one of our Partners, they may provide us with basic information such as your name, address, email, and purchase history related to your service needs. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third-Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the Bibber Platform. Bibber may work with Third-Party Agents to perform identity checks and criminal background checks on Service Providers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Bibber Platform.

4. Information Bibber Collects Automatically

We automatically collect certain information when you use the Bibber Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data: This includes data about features you use, pages you visit, emails and advertisements you view, portions of the Bibber Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data: This includes data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad ID. When you visit and interact with the Bibber Platform, Bibber may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Bibber Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Bibber Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Bibber Platform unavailable and are forbidden on the Bibber Platform.
Location Data: This includes imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Bibber Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
Cookies and Similar Technologies: These are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Bibber Platform uses and why we use them.

5. Bibber's Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

To operate and make available the Bibber Platform: We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for services, in order to fulfill our contracts with Users.
For billing and fraud prevention: On the basis of our legitimate interests in ensuring a safe and secure environment in which Service Seekers and Service Providers can meet and conduct business, and in order to comply with our legal obligations.
To conduct identification and criminal background checks: If applicable and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Bibber Platform given that Service Providers often interact directly with Service Seekers and may enter their homes.
To analyze Bibber Platform usage: As necessary for our legitimate interest in improving the Bibber Platform to grow our business.
To contact you and deliver: (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers, and communications relevant to your use of the Bibber Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business.
To provide you with customer support: In order to fulfill our contracts with Users.
For internal market research: For our legitimate interest in improving the Bibber Platform to grow our business.
For troubleshooting problems: For our legitimate interests in ensuring a safe and secure environment in which Users can meet.
To assist Users in the resolution of complaints and disputes between them: As necessary for our legitimate interests in facilitating good relations among Users.
To enforce our Terms of Service: And our legitimate interests in ensuring our Agreement is complied with.
As otherwise set forth in the Agreement.

Interest-Based Advertising: Ads are a standard part of user experience on the Internet, and Bibber believes that targeted advertising enhances this experience. Bibber and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, Bibber may advertise products, companies, and events that we think might interest you through the email address and/or phone number you provide. We may incorporate Tracking Technologies on the Bibber Platform (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-Based Advertising”).

For more information and to understand your choices regarding third-party ads, please see our Cookie Policy. Advertising and marketing are carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis: Bibber may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Bibber Platform.

Bibber uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers: Bibber may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about services, for marketing purposes (with your consent where required by law), and to administer the Bibber Platform. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below. You may be liable for standard SMS and per-minute charges by your mobile carrier. Bibber may also message you via push notifications (with your consent when required under applicable law), which you can opt out of on your mobile device. Data rates may apply.

Call Recordings: Calls to or from Bibber or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

6. Information Sharing

We only share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents: We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
To operate the Bibber Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors, and service providers (“Third Party Agents”) so they can provide us with support services as follows:
- Email origination;
- Identity checks and criminal background checks (if applicable and permitted by local law), currently carried out by our providers;
- Fraud prevention and detection;
- Receipt, invoice, or support services;
- Customer relationship management services;
- Data analytics;
- Marketing and advertising;
- Website hosting;
- Communications services;
- Technical support;
- Financial transaction fulfillment (supported by Stripe, who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services;
- To otherwise help us provide the Bibber Platform.
Partners: Some Bibber content is "sponsored by" or "presented by" other companies. If you connect to the Bibber Platform through a co-branded version of our Bibber Platform or otherwise participate in one of our partner programs, we may share information about your use of the Bibber Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our Partners in order to receive additional information about you, or to create offers that may be of interest to you. Please check such Partner’s privacy policy before revealing information about yourself. If you don't want these Partners to have your Personal Information, you can choose not to participate.
Promotions: When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you with information about special events, activities, promotions, contests, submission opportunities, and programs. You always have the ability, in your Account, to ask Bibber not to contact you with this type of information. Please see Section 7, Your Rights and Choices, for more information.
Matched Ads: We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matching common factors between our data and their data or other datasets for advertising purposes. For instance, we incorporate the Facebook pixel on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
Other Users: Bibber facilitates contact between Service Seekers and Service Providers and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Bibber Platform; or (2) facilitate the performance of a service. This exchange of information is essential to the operation of the Bibber Platform.
Legal Obligations: Bibber and our Third-Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Bibber’s legal or regulatory obligations; (ii) respond to a court order, warrant, or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.
In jurisdictions where Bibber is, according to applicable law, required to collect or remit information about Users’ permits, licenses, tax, or social security registrations, Bibber and our Third-Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.
Bibber reserves the right to disclose Personal Information from both private and public areas of the Bibber Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Bibber or its partners, parents, or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition: Bibber reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas: Your profile on the Bibber Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a service request via the Bibber Platform, the contents of such listing will be viewable to Service Providers you select on the Bibber Platform.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Bibber Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings: During registration, you choose whether to receive marketing correspondence from Bibber. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.
Push Notifications: You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.
Corrections to Profile: You have the right to access, update, and correct inaccuracies in your Bibber Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.
To protect the integrity of the Bibber Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at support@bibber.app if there is a need to make a correction to such data.
Promotional Communications: You can opt-out of receiving promotional communications from Bibber via the Account tab in your Profile. In addition, you can opt-out of email marketing by clicking on the unsubscribe link in any message. You can opt-out of promotional communications from Bibber sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Bibber will continue to send you non-promotional communications, such as those about your account, services, transactions, servicing, or Bibber’s ongoing business relationship with you. If you receive unsolicited promotional communications from a Bibber domain, please let us know at support@bibber.app.

8. Bibber's Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. Bibber’s Security of Collected Information

Your Bibber account is password-protected so that only you and authorized Bibber staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Bibber account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Bibber implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Bibber has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Bibber employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

Bibber's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Bibber updates and expands the Bibber Platform. Bibber will endeavor to notify you of any material changes by email. Bibber also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us at support@bibber.app. We will remove the data.

We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.

12. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Bibber Platform, or if you have technical problems, you may contact us at support@bibber.app.

Bibber's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Bibber databases, and requests to know, delete or rectify such Personal Information.

13. Jurisdiction-specific Provisions

Residents of Canada

Transfer Of Data: We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within the United States. If you reside or are located outside of the U.S., we may send and store your Personal Information (also commonly referred to as personal data) to the U.S. in order to provide and operate the Bibber Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in the U.S.
Custom Audience: We may use services provided by third-party platforms (such as social networking or other websites) to serve targeted advertisements on such platforms to you, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your Personal Information for such purposes, please launch the opt-out tool at https://youradchoices.ca/choices.

Interest-Based Advertising in Canada: For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit https://youradchoices.ca/choices.
To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.

Privacy Policy

1. Introduction

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2. General Terms

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In this Privacy Policy:

Bibber may be referred to as "Bibber," “we,” “our,” or “us.”

We call a user of the Bibber Platform “User,” “Users,” “you,” “your,” “Service Seeker,” or “Service Provider,” as appropriate.

The community platform that we offer at our website (www.bibber.app and local variants) is referred to as the “Site(s).”

The mobile applications (whether on iOS or Android) are referred to as the “Apps.”

Bibber’s Sites, Apps, and related services, information, and communications are collectively referred to as the “Bibber Platform.”

“Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

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4. Information Bibber Collects Automatically

​

We automatically collect certain information when you use the Bibber Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data: This includes data about features you use, pages you visit, emails and advertisements you view, portions of the Bibber Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Cookies and Similar Technologies: These are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Bibber Platform uses and why we use them.

​

5. Bibber's Use of Information

​

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

To operate and make available the Bibber Platform: We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for services, in order to fulfill our contracts with Users.

For billing and fraud prevention: On the basis of our legitimate interests in ensuring a safe and secure environment in which Service Seekers and Service Providers can meet and conduct business, and in order to comply with our legal obligations.

To analyze Bibber Platform usage: As necessary for our legitimate interest in improving the Bibber Platform to grow our business.

To provide you with customer support: In order to fulfill our contracts with Users.

For internal market research: For our legitimate interest in improving the Bibber Platform to grow our business.

For troubleshooting problems: For our legitimate interests in ensuring a safe and secure environment in which Users can meet.

To assist Users in the resolution of complaints and disputes between them: As necessary for our legitimate interests in facilitating good relations among Users.

To enforce our Terms of Service: And our legitimate interests in ensuring our Agreement is complied with.

As otherwise set forth in the Agreement.

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For more information and to understand your choices regarding third-party ads, please see our Cookie Policy. Advertising and marketing are carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis: Bibber may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Bibber Platform.

Call Recordings: Calls to or from Bibber or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

6. Information Sharing

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We only share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Email origination;

Identity checks and criminal background checks (if applicable and permitted by local law), currently carried out by our providers;

Fraud prevention and detection;

Receipt, invoice, or support services;

Customer relationship management services;

Data analytics;

Marketing and advertising;

Website hosting;

Communications services;

Technical support;

Financial transaction fulfillment (supported by Stripe, who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services;

To otherwise help us provide the Bibber Platform.